Help centre
How can we help?
Step-by-step guides for every part of Yacooti, from your first brief to a client's approval.
The workflow
From brief to finished video, in five stages
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1Stage 1 Get started Your account, your workspace, and how a brief becomes a finished video.
- How Yacooti works, from brief to finished video
- Create your account and start your trial
- Find your way around
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2Stage 2 Clients and brand kits Set up each business you make videos for, in its colours, font, look and voice.
- Add a client
- Create a brand kit
- Choose a look
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3Stage 3 Brief and script Tell Yacooti what the video should say, then shape the script in the studio.
- Write a brief
- Edit the script in the studio
- Fix the script's problems
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4Stage 4 Generate and deliver Turn the approved script into finished videos in every format, and hand them over.
- Generate a video
- If a video couldn't be made
- Make changes to a finished video
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5Stage 5 Review and approval Bring your client in to watch, comment and sign off, with a record of who approved what.
- Invite a client to review
- Comment on a version
- Approve a version
Alongside the workflow
Recuts, your team, billing and your account
Recuts
Turn a video of someone talking to camera into a finished, captioned video with designed cards.
- What a recut is
- Make a recut
- Check the cards and transcript
- Recut downloads, edits and templates
Team and workspace
Roles, invitations, workspace settings and the trash.
- Roles and what each can do
- Invite your team
- Workspace settings and activity
- The trash: restore or delete for good
Plans and billing
Trials, plans and limits, paying by card or M-Pesa, and changing or cancelling.
- How plans and limits work
- The free trial
- Pay by card
- Pay with M-Pesa
- Change or cancel your plan
- Buy extra videos
Your account
Logging in, your email and password, the emails we send, and how to reach us.
- Log in
- Change your email or password
- Turn on two-step log-in
- Choose which emails you get
- Get help from a person
Still stuck?
A person at Yacooti reads every message and replies by email. Name your workspace, and the video if it's about one.